They had a movie advertisied that it was playing on their website. I got a babysitter and my husband and I went to go see the movie. When we got there they told us that movie was not running. We had to choose another movie. I was not happy because there wasn't another movie I really wanted to watch.
I normally have a decent experience at this theater. My husband and I frequent it, often with all 4 of our children. I was very disappointed tonight. The movie was fine. Saw "Kong". Loved it. After the movie was over though, my husband and I stayed behind because we knew there would be a scene after the credits and waited patiently. The staff came in and turned on the lights, not just dimmed, but all the way up so it was hard to see the screen. Then they started letting people in for the next showing all while the credits were still rolling. When the scene did come, I could barely see it and the experience ruined. Not the mention the people sitting behind us that hadn't even seen the movie yet that got "see" (well mostly just hear) the spoiler-like scene. When we left, we complained to the manager on duty. He told us they "had to" because of safety reason. We knew this was a lie because we were the only people left in the theater as everyone else had already walked out while it was still dark. I have also been to several movie at the theater where they had after credit scenes, and they never turned the lights all the way up before so there is no what this is standard policy. Then the manger told us that we could just "YouTube it". That is the rudest comment they could have made. We don't expect special treatment, nor did we want some sort of compensation, but we did want to feel like we where valued customers and maybe get an apology for the inconvenience or an assurance that they would attempt to be more considerate in the future. Not a rude dismissal. I guess we will now be driving to Galesburg to watch movies. I don't appreciate being talked down to by teenagers.
Very clean and the seats were comfortable. The ticket guy was really nice. The movie was great. We had a great time
A line from the concession area to the door and no one working the front cash register. Totally unacceptable. This has been any ongoing problem please fix it. So frustrating
This theater offers great customer service, clean environment, plenty of parking, reasonable prices and I appreciate their efforts all around.
Rialto Cinemas is a US Movie Theater based in Macomb, Illinois. Rialto Cinemas is located at 1405 E Jackson St, Macomb, IL 61455, USA.
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